[Notice] Updates to Terms of Service and Privacy Policy (Effective October 30, 2026)

Posted 2026-09-30 · Effective October 30, 2026

Our Terms of Service and Privacy Policy are being updated to reflect a change in our customer support channels, the migration of our help center, and the introduction of a top-up Credits policy. Please review the details below.

Updated Documents and Versions

Document	Previous	Updated
Privacy Policy	v1.3	v1.4
Terms of Service	v1.2	v1.3

Privacy Policy v1.3 and Terms of Service v1.2, posted in September 2026 with a scheduled effective date of October 15, 2026, will not take effect. All of their amendments are incorporated into this update.

Key Changes

1. Change of Customer Support Channels

Item	Details
Before	Intercom chat support within the Service
After	Email (support@modoai.io) and the help center (modoai.io/docs)
Reflected in	Intercom is removed from Article 10 of the Terms of Service and Article 5 of the Privacy Policy, and the collection channel in Article 3 of the Privacy Policy is changed to customer support channels such as email.
Past conversations	If you need a copy of your previous Intercom conversations, please request it at support@modoai.io by October 29, 2026.

2. Help Center Migration

Item	Details
Provider	Mintlify, Inc. (United States)
Items collected	Cookies, device and browser information, access IP address, document view records, search terms and feedback you enter
Purpose	Help center hosting and analysis of document usage statistics
Retention period	12 months from collection
Opt-out	You may opt out through the cookie settings on the help center or by blocking cookies in your browser. Opting out does not restrict your use of the Service.

3. Introduction of Top-up Credits

Item	Details
Eligibility	Accounts subscribed to the Starter plan
Validity period	90 days from the date of grant (not extended regardless of cancellation or resubscription; the remaining period carries over upon resubscription)
Deduction order	Subscription Credits are deducted first, then Top-up Credits with the earliest expiry date
Expiry notice	Notification to your registered email 7 days and 1 day before the validity period expires
Refunds	Because Top-up Credits are granted and supply commences immediately upon completion of payment, the right of withdrawal is restricted under Article 17(2)5 of the Korean Act on the Consumer Protection in Electronic Commerce, and the amount paid is not refunded.
How to request	Please refer to the Credits guidance at modoai.io/docs.

4. Re-grant of Credits for Reasons Attributable to the Company

Item	Details
Scope	Where Credits have been deducted but no normal output was delivered due to a technical defect, quality issue, or other reason attributable to the Company
How it is handled	We verify the number of Credits consumed for that reason and re-grant the same number of Credits. This is handled by way of a re-grant of Credits rather than a refund of the amount paid.
Applies to	Both Subscription Credits and Top-up Credits
How to request	Please contact support@modoai.io and we will verify and process your request without delay.

5. Change to the Legal Basis for Cross-Border Transfers

Item	Details
Reason	With the introduction of Google One Tap sign-in, the cross-border transfer consent step on the registration screen is changing.
Before	Article 28-8(1)1 of the Korean Personal Information Protection Act (separate consent at registration)
After	Article 28-8(1)3 of the same Act (processing delegation and storage for the conclusion and performance of a contract, together with disclosure of the matters listed in Article 28-8(2))
What is disclosed	The recipient, the country of transfer, the date and method of transfer, the items transferred, the purpose of use and retention period, and the method and procedure for refusing the transfer are all disclosed in Article 15 of the Privacy Policy.
How to refuse	Transfers to authentication, hosting, payment, and AI generation providers are essential to providing the Service, so refusing them constitutes grounds for termination of the service agreement; a 30-day grace period is provided so that you may download your generated works and account information. Transfers for analytics tools, the help center, and marketing may be refused individually, and doing so does not restrict your use of the Service.

6. Right of Withdrawal for Users in the European Union and the United Kingdom

Item	Details
Withdrawal period	14 days from the date the contract is concluded
Loss of the right	If you request that the supply of the Service or the grant of Credits begin before the 14-day period expires, the right of withdrawal is lost once performance has been completed.
Advance notice	This is indicated on the plan information screen and in the Credit request guidance, and a confirmation email is sent upon completion of the payment or the grant of Credits.

Updated Documents

Previous versions are available at the bottom of each document page.

Important Notes

The updated Terms and Policy apply from October 30, 2026.
If you do not object by the effective date and continue to use the Service on or after that date, you will be deemed to have agreed to the updated Terms and Policy.
If you do not agree with the changes, you may cancel your subscription or request deletion of your account in your account settings before the effective date.
Where a change is unfavorable to users in the Republic of Korea, the Company provides individual notice of this announcement 30 days before the effective date, in compliance with Article 3(3) of the Korean Act on the Consumer Protection in Electronic Commerce and the Act on the Regulation of Terms and Conditions.
Users residing in the EU, the UK, and Switzerland may exercise their rights of access, rectification, erasure, restriction of processing, portability, objection, withdrawal of consent, and the right to lodge a complaint with a supervisory authority.
For any questions about this update, please contact us at support@modoai.io.

​Updated Documents and Versions

​Key Changes

​1. Change of Customer Support Channels

​2. Help Center Migration

​3. Introduction of Top-up Credits

​4. Re-grant of Credits for Reasons Attributable to the Company

​5. Change to the Legal Basis for Cross-Border Transfers

​6. Right of Withdrawal for Users in the European Union and the United Kingdom

​Updated Documents

​Important Notes

Updated Documents and Versions

Key Changes

1. Change of Customer Support Channels

2. Help Center Migration

3. Introduction of Top-up Credits

4. Re-grant of Credits for Reasons Attributable to the Company

5. Change to the Legal Basis for Cross-Border Transfers

6. Right of Withdrawal for Users in the European Union and the United Kingdom

Updated Documents

Important Notes