> ## Documentation Index > Fetch the complete documentation index at: https://modoai.io/docs/llms.txt > Use this file to discover all available pages before exploring further. # [Notice] Updates to Terms of Service and Privacy Policy (Effective October 30, 2026) > The Terms of Service and Privacy Policy are updated to reflect a change in customer support channels, the help center migration, and a new top-up Credits policy. > [!NOTE] > > Posted 2026-09-30 ยท Effective **October 30, 2026** Our Terms of Service and Privacy Policy are being updated to reflect a change in our customer support channels, the migration of our help center, and the introduction of a top-up Credits policy. Please review the details below. ## Updated Documents and Versions | Document | Previous | Updated | | - | - | - | | Privacy Policy | v1.3 | v1.4 | | Terms of Service | v1.2 | v1.3 | Privacy Policy v1.3 and Terms of Service v1.2, posted in September 2026 with a scheduled effective date of October 15, 2026, will not take effect. All of their amendments are incorporated into this update. ## Key Changes ### 1. Change of Customer Support Channels | Item | Details | | - | - | | Before | Intercom chat support within the Service | | After | Email ([support@modoai.io](mailto:support@modoai.io)) and the help center (modoai.io/docs) | | Reflected in | Intercom is removed from Article 10 of the Terms of Service and Article 5 of the Privacy Policy, and the collection channel in Article 3 of the Privacy Policy is changed to customer support channels such as email. | | Past conversations | If you need a copy of your previous Intercom conversations, please request it at [support@modoai.io](mailto:support@modoai.io) by October 29, 2026. | ### 2. Help Center Migration | Item | Details | | - | - | | Provider | Mintlify, Inc. (United States) | | Items collected | Cookies, device and browser information, access IP address, document view records, search terms and feedback you enter | | Purpose | Help center hosting and analysis of document usage statistics | | Retention period | 12 months from collection | | Opt-out | You may opt out through the cookie settings on the help center or by blocking cookies in your browser. Opting out does not restrict your use of the Service. | ### 3. Introduction of Top-up Credits | Item | Details | | - | - | | Eligibility | Accounts subscribed to the Starter plan | | Validity period | 90 days from the date of grant (not extended regardless of cancellation or resubscription; the remaining period carries over upon resubscription) | | Deduction order | Subscription Credits are deducted first, then Top-up Credits with the earliest expiry date | | Expiry notice | Notification to your registered email 7 days and 1 day before the validity period expires | | Refunds | Because Top-up Credits are granted and supply commences immediately upon completion of payment, the right of withdrawal is restricted under Article 17(2)5 of the Korean Act on the Consumer Protection in Electronic Commerce, and the amount paid is not refunded. | | How to request | Please refer to the [Credits guidance](https://modoai.io/docs/pricing/credits.md) at modoai.io/docs. | ### 4. Re-grant of Credits for Reasons Attributable to the Company | Item | Details | | - | - | | Scope | Where Credits have been deducted but no normal output was delivered due to a technical defect, quality issue, or other reason attributable to the Company | | How it is handled | We verify the number of Credits consumed for that reason and **re-grant the same number of Credits**. This is handled by way of a re-grant of Credits rather than a refund of the amount paid. | | Applies to | Both Subscription Credits and Top-up Credits | | How to request | Please contact [support@modoai.io](mailto:support@modoai.io) and we will verify and process your request without delay. | ### 5. Change to the Legal Basis for Cross-Border Transfers | Item | Details | | - | - | | Reason | With the introduction of Google One Tap sign-in, the cross-border transfer consent step on the registration screen is changing. | | Before | Article 28-8(1)1 of the Korean Personal Information Protection Act (separate consent at registration) | | After | Article 28-8(1)3 of the same Act (processing delegation and storage for the conclusion and performance of a contract, together with disclosure of the matters listed in Article 28-8(2)) | | What is disclosed | The recipient, the country of transfer, the date and method of transfer, the items transferred, the purpose of use and retention period, and the method and procedure for refusing the transfer are all disclosed in Article 15 of the Privacy Policy. | | How to refuse | Transfers to authentication, hosting, payment, and AI generation providers are essential to providing the Service, so refusing them constitutes grounds for termination of the service agreement; a 30-day grace period is provided so that you may download your generated works and account information. Transfers for analytics tools, the help center, and marketing may be refused individually, and doing so does not restrict your use of the Service. | ### 6. Right of Withdrawal for Users in the European Union and the United Kingdom | Item | Details | | - | - | | Withdrawal period | 14 days from the date the contract is concluded | | Loss of the right | If you request that the supply of the Service or the grant of Credits begin before the 14-day period expires, the right of withdrawal is lost once performance has been completed. | | Advance notice | This is indicated on the plan information screen and in the Credit request guidance, and a confirmation email is sent upon completion of the payment or the grant of Credits. | ## Updated Documents * Terms of Service: [app.modoai.io/terms](https://app.modoai.io/terms) * Privacy Policy: [app.modoai.io/privacy](https://app.modoai.io/privacy) Previous versions are available at the bottom of each document page. ## Important Notes * The updated Terms and Policy apply from October 30, 2026. * If you do not object by the effective date and continue to use the Service on or after that date, you will be deemed to have agreed to the updated Terms and Policy. * If you do not agree with the changes, you may cancel your subscription or request deletion of your account in your account settings before the effective date. * Where a change is unfavorable to users in the Republic of Korea, the Company provides individual notice of this announcement 30 days before the effective date, in compliance with Article 3(3) of the Korean Act on the Consumer Protection in Electronic Commerce and the Act on the Regulation of Terms and Conditions. * Users residing in the EU, the UK, and Switzerland may exercise their rights of access, rectification, erasure, restriction of processing, portability, objection, withdrawal of consent, and the right to lodge a complaint with a supervisory authority. * For any questions about this update, please contact us at **[support@modoai.io](mailto:support@modoai.io)**. 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