> ## Documentation Index
> Fetch the complete documentation index at: https://modoai.io/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Billing / Subscription

> Billing, payment methods, cancellation, refunds, credit issuance, top-ups, and the sign-up bonus.

> **How long are generated images stored?**
>
> Generated images, prompts, and creation history are stored for 90 days from the date of creation and then deleted. Please download and save any results you wish to keep before then. If you delete your account, your data will be deleted regardless of the remaining storage period.

> **My purchased credits expired before I could use them all. Can I get a refund?**
>
> Expired credits cannot be restored or refunded. We’ll send you reminder emails 7 days and 1 day before expiration, so please make sure to use your credits before they expire.

> **How long are purchased credits valid?**
>
> Purchased credits are valid for 90 days from the date of purchase. If you cancel your subscription, you can continue using your remaining credits until they expire. If you resubscribe, the original expiration date will still apply and will not be extended.

> **Who can purchase additional credits?**
>
> Additional credits are available to users who are currently subscribed to the Starter plan. They are not available to users on the existing Taste plan or accounts without an active subscription.

> **How is the pricing plan structured?**
>
> ModoAI offers a single Starter plan. While subscribed to the Starter plan, you can use the credits included with your subscription. If you run out of credits, you can purchase additional credits as needed.
>
> See [Plans](https://modoai.io/docs/pricing/plans.md) for details.

> **Things to know before subscribing**
>
> **Service Information**
>
> * ModoAI is a subscription-based service that offers paid plans with recurring billing.
> * The service may be updated or modified from time to time. In accordance with our policies, the provision of the service or paid plans may be suspended or restricted without prior notice.
> * The service and paid plans may be changed or discontinued at our discretion.
>
> **Billing Information**
>
> * All prices are listed in USD and exclude tax. Applicable taxes (such as VAT, GST, or sales tax) are calculated automatically at checkout based on your billing address.
> * Payments are processed securely through Stripe. If your card is billed in a currency other than USD, the final amount may vary depending on your card issuer's exchange rate and any conversion fees.
> * Your subscription renews automatically at the start of each billing period. You can view your next billing date, payment history, and invoices on the Subscription Management page.
> * If you already have an active plan with a scheduled cancellation, you cannot change your plan or reverse the cancellation from this page. Please cancel the scheduled cancellation on the Subscription Management page first, then proceed.
> * If a minor purchases a paid plan without the consent of a legal guardian, the minor or their legal guardian may cancel the purchase.
>
> **Cancellation and Refund Policy**
>
> * You may cancel your subscription at any time on the Subscription Management page. Please note that payment cancellations and refunds may be limited in accordance with our Refund Policy.
> * Cancellation requests can be submitted up to one day before your next billing date. Once requested, your subscription will remain active until the end of the current billing period and will not renew.
> * Immediate cancellations and refunds are subject to the ModoAI Refund Policy. For assistance, please contact our Customer Support or email [support@modoai.io](mailto:support@modoai.io).
> * All matters related to cancellation and refunds are governed by the ModoAI Terms of Service. For compensation claims, complaints, or other inquiries, please contact Customer Support.

> **How does subscription billing work?**
>
> The service operates on a monthly subscription (recurring billing) basis. Your subscription begins immediately upon your first payment, and subsequent payments are automatically charged at the same time (day/hour/minute) each month.
>
> Example: First payment on January 23 at 11:35 AM → Automatic payment on the 23rd of each month at 11:35 AM (1-month usage until February 22 at 11:34 AM)

> **Where can I see my next payment date?**
>
> Go to **Settings > Subscription**.
>
> 1. Select the **Settings** tab at the top of the screen.
> 2. In the left menu, select **Subscription**.
> 3. On your plan card, check **Next payment date** and **Scheduled payment**.
>
> The same page shows your credit balance (subscription credits · promotion credits) and your credit usage history. Cancel at least one day before your payment date to stop the next payment. See [Cancel](https://modoai.io/docs/account/cancel.md) for details.

> **What payment methods are supported?**
>
> Only credit cards are supported. If a payment didn't go through, see [Payment failed](https://modoai.io/docs/pricing/subscription.md#payment-failed).

> **How do I cancel my subscription?**
>
> You can cancel your subscription at any time. Upon cancellation, the next month's automatic payment will be stopped. You can continue to use the service until the end of your current subscription period.
>
> See [Cancel](https://modoai.io/docs/account/cancel.md) for the steps.

> **I subscribed by mistake. Can I get a refund?**
>
> A full refund is only available **within 14 days** of subscribing, provided that **no credits have been used**. Refunds are not possible outside of these conditions. We appreciate your understanding.
>
> See [Refunds](https://modoai.io/docs/account/refund.md) for the full criteria.

> **Can I get a refund if I cancel mid-subscription?**
>
> Mid-subscription refunds are not available. If you cancel your subscription before the next payment date, you can continue using the service until the end of that billing period.

> **When are credits issued?**
>
> Credits are issued immediately upon subscription payment, and new credits are automatically issued with each monthly renewal.
>
> Unused subscription credits do not carry over to the next month and are automatically forfeited.

> **What if I run out of credits?**
>
> Customers subscribed to the Starter plan can purchase additional credits. If you've used all your included credits and need to generate more images, you can purchase additional credits to continue using the service.
>
> For now, email **[support@modoai.io](mailto:support@modoai.io)** with your account ID, the reason for the top-up, and the number of credits you'd like. We'll reply the same business day with the price and a payment link. (Starter subscribers only. Not available for legacy Taste plan subscribers.)
>
> Top-up credits can be used for 90 days from purchase and are not refundable, in full or in part. Credits left after 90 days are not refunded either. See [Credits](https://modoai.io/docs/pricing/credits.md#credit-top-ups) for details.

> **Can I try it for free?**
>
> You receive **20 credits** when you sign up, valid for 7 days. This offer is available once per account. Promotions may change from time to time.


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