> ## Documentation Index
> Fetch the complete documentation index at: https://modoai.io/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Refunds

> Refund criteria for subscription fees and credits, and how to request a refund.

## Subscription Fee Refunds

* You can get a refund within 14 days of payment if you haven't used any credits.

## Credit Refunds

| Type | Criteria |
| - | - |
| Refundable | Image generation fails (credits restored automatically) Incorrect images caused by a technical defect (request by email) |
| Not refundable | Change of mind or subjective dissatisfaction Results caused by input errors User-side issues, such as a misread prompt Top-up credits (credits used by failed generations or technical errors are re-granted) Issues not caused by ModoAI |

## How to Request a Refund

Copy the form below and email it to us. We'll review requests in the order received on business days.

```text To theme={null}
support@modoai.io
```

```text Refund request form theme={null}
Subject: [Refund request] Account email

1. Account email:
2. What to refund: Subscription fee / Subscription credits (choose one)
3. Payment details: payment date, plan name
4. Reason for the refund:
5. Attachment: a screenshot of the issue, if it's a technical defect
```


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